Frequently Asked Questions

Complimentary breakfast, daily housekeeping and cleaning of the villa are included. We also have an amazing concierge team who can arrange anything and everything for you, right from transportation to restaurant reservations. Our villa attendants are available from 7 am to 10 pm.

Yes, housekeeping staff is available in the villa for regular maintenance and turndown services.

We have 2 housekeeping staff members per villa.

The staff comes at 7 am and leaves the villa at 10 pm.

Yes, they will happily prepare tea/coffee for you.

We offer bottled water as well as RO water.

Villa attendants come in the morning and leave in the evening after the turndown service. They help with preparing breakfast, the upkeep of the home, turndown services and assistance in the kitchen, if required.

Yes, there is a 24/7 security guard at all our villas.

Yes, our villas are stocked with fresh sheets, towels and toiletries for you to use.

Hygiene is our top priority. The linens are washed and replaced with a fresh batch after every rental check out.

Yes, we have speakers available at all our villas.

Yes, we offer complimentary Wi-Fi in all our homes.

You can pay the vendor directly.

We would be happy to arrange car transfers, massages, BBQ set ups, reservations at restaurants and errand runs at an additional cost.

Mattresses for extra guests can be arranged at an additional cost of INR 3,000/night/adult

The Houskeeping staff is available in the villa from 7 am to 10 pm. Although if you require the housekeeing staff to stay past 10 pm, there will be an additional cost of INR 1,200 per staff member untill 4 am.

Yes, we do provide staff accommodation in some villas at an additional charge of INR 750 inclusive of meals, but it also depends on the group size and villa capacity.

We do have Indian & International therapists who can come to the Villa for massages. For international therapists, we recommend you book them well in advance. To book local therapists, kindly confirm 3-4 hrs prior. Also please note, local therapists do not perform cross gender massages.

We have vendors who offer foot, head and full body massages. The rates vary accordingly. We would be more than happy to pre-book this service for you and your friends/family/partner.

We recommend Clarins Spa which is at the W Hotel, approximately 10-15 mins from the villa OR you can even try Snip Salon in Porvorim, 20-25 mins from the villa.

The W Hotel, approximately 10-15 mins from the villa, has a fully equipped gym.

Yes, we do. All our nannies are police verified and trusted professionals who are hired on a regular basis.

Yes we do offer a baby cot although it is based on availability. Your baby's health and hygiene is of utmost importance to us. Thus, we request you to carry baby blankets and pillows.

Yes, we provide a mattress along with the baby cot.

Yes, we do have board games such as Scrabble, Jenga, Carrom, Ludo, Snakes & Ladders and UNO available in the villa. We can also arrange fun activities for your kids at an additional cost.

In Goa, Villa Evora, Igreha Vaddo - Villa A, Fonteira Vaddo - Villa C and Rainbowtree House are pet friendly. All our Alibaug and Karjat homes are pet friendly. The owner of the home has the right to add a surcharge or/and increase the security deposit in this case. The number and size of the pets must be agreed upon, prior to confirmation of the booking.

Pet cleaning charges for the villa will be INR 15,000.

We can certainly help you plan your special day. We can plan a BBQ at the villa, set up a romatic dinner, invite a mixologist to make some amazing cocktails or hire a live singer for your entertainment. We can also decorate the villa with some balloons and help you order a cake and Champagne/alcohol too.

Yes, you can. You can get in touch with us via phone or email to go over the details of your requirements. Events at the villa are subjected to a higher security deposit.

Our Guest Relations Manager can help you make restaurant reservations. They will contact you 1 week prior to your stay and will make a WhatsApp group for you to share all your requests well in advance.

We have doctors on call. We also suggest that you carry your regular medicines with you.

Yes, we can have a doctor available during an emergency.

Yes, we have certified vendors for catering. We can surely arrange one for you based on your requirement.

Car transfers are not included, but we have tied up with vendors. A private car can be arranged for you at an additional cost.

Our Guest Relations team can arrange a private car for you at an additional cost.

Lohono Stays amenities include toiletries, linens & towels, private pool, coffee machine, music player, gas hob, oven, washing machine, board games, iron & ironing board, hairdryer.

All our holiday homes in Goa, Alibaug and Karjat have a private pool.

No, our villas do not have heated pools.

We don't have jacuzzis. However, all our villas have their own private pool.

Yes, all our homes are equipped with hairdryers.

Yes, all our homes are equipped with an iron and ironing board.

We offer complimentary breakfast to all our guests. For lunch and dinner, we have a variety of cuisines to offer you. You can hire our in-house cook to prepare your meals for you or you can order food in the villa from restaurants that we have partnered with.

Breakfast will be served in the respective villas.

Breakfast is served between 8 am to 12 pm.

We have Swiggy delivery services in Goa, although most of the times the delivery boys don't get through to the location and thus ordering food through Swiggy could be a hastle. We have our own delivery service available for you till 9 PM everyday.

We do have a cook available at an extra cost which is again subject to availbility. The home style menu will be shared with you in advance. If you have any doubts, we'll be happy to assist you.

Our cook is well versed with Indian, Goan and Desi Chinese cuisines. He can also prepare a variety of salads and basic pasta.

Our luxury villas are located in Goa, Alibaug and Karjat domestically while internationally they are in Phuket, Bali and Koh Samui.

All of our homes are in North Goa, specifically in Assagao, Anjuna and Siolim.

No, all of our homes are located in North Goa.

Our homes in Goa and Alibaug are just a short, beautiful drive away from the beach.

Baga Beach is a 20-25 minute drive away from our homes. But we recommend our guests to go to Morjim beach as it is less crowded and cleaner.

All of our homes are in North Goa, namely in Assagao, Anjuna and Siolim. Popular restaurants like Thalassa, Gun Powder, Ciao Bella are only 5-10 minutes away from our villas.

The Guest Relations Manager will be send a location pin on WhatsApp to locate the villa.

An early check-in may be possible if we do not have a prior booking. You need to let us know 2 days prior to the check-in and we will confirm depending on the availability.

We will require an ID proof (PAN/Passport/Adhar Card/Driving License) from all the guests staying at the villa, for our record.

You can check-in at 2:30 pm on the day of arrival and you must check out by 12pm on your day of departure.

Late check-outs are possible at an additional fee. You can check with your Guest Relations Manager.

As per our normal policy check in time is 2:30 pm hence we do not provide breakfast on the day of check-in. However considering that an early check-in has been approved by the team. We can try to arrange breakfast for you. The charge per person will be INR 350 exclusive of taxes.

Smoking is prohibited inside all our homes but guests can smoke outside.

Loud music will not be allowed post 11 pm.

Smoking is strictly prohibited inside all our homes. Loud music is not allowed post 11 pm.

The price for your stay includes: Villa attendants on call, complimentary breakfast, daily housekeeping and cleaning of the villa, an amazing concierge team who can arrange anything and everything for you like your transportation or restaturant reservations. All you have to do is sit back and relax while we cater to all your needs.

The taxes are 18%.

We do not accept cash payments. You can make the payment online or via bank transfer.

I'm afraid, not. You need to pay 100% of the booking amount plus GST and the security depost prior to your check-in to confirm your booking.

Yes, you can split the amount amongst your group.

It is company policy to not collect any booking payment on ground. 100% of the booking amount will have to be paid at least 30 days prior to your check-in. Any additional service that you may use can be paid for by cash on ground.

A security/damage deposit is required to cover costs in an unlikely event of damage or breakage.

If there are no damages to the home, the security deposit will be refunded to you within 2-3 working days after your check-out.

Yes, of course. We can work on a specially curated package for you. You can get in touch with us via phone or email to go over the details of your requirements.

The breakfast is complimentary, so that does not affect the rate.

We require 100% payment to confirm your booking.

The refund policy relating to cancellations is as follows: -Cancellation more than 60 days prior to the check in date – 80% refund to the customer -Cancellation between 30 days prior to the check in date – 50% refund (assuming the total amount has been paid) -Cancellation within 30 days of the check in date – No refund to the customer

The cancellation policy is not flexible.